Terms & Conditions

Language

HC UPSCALE School of Etiquette works on a global scale. The courses however are given in English. Participants in the scheduled ‘group’ sessions should have a good working knowledge of English.

Private Courses

For all private courses provided by HC UPSCALE School of Etiquette in Canada, a 15% deposit is required with the application form and then full payment is required 4 weeks before the commencement date of the course. If a booking is made closer to the date of the commencement of the course, full payment is required upon registration.

Please be advised that unless otherwise stated, all private courses are carried out at a date of mutual convenience between HC UPSCALE School of Etiquette and the client. Once a date and venue have been arranged, and payment has been received, clients will receive an email with final confirmation and detailed arrangements for the day. A course will not go ahead until full payment has been received.

If a course is delivered at a venue of the client’s choice, the tutor’s travel costs will be added to the fee.

Cancellation fees (refund policy)

HC UPSCALE School of Etiquette will retain: one month in advance: 40% of the full fee, up to 3 working days before the engagement: 80% of the full fee, and 48 hours prior: 100% of the fee.

Group Courses

When we receive your booking form and payment in full, a place on the scheduled group course will be reserved for you. A week before the course final confirmation and detailed arrangements for the day will be sent to all participants.

Postponement to a later date may be considered on a case-by-case basis and at the discretion of  HC UPSCALE School of Etiquette. An administration charge may be applied.

All bookings including any early booking discounted rate quoted, are subject to the same terms and conditions and payment must be received within 14 working days of the date of invoice for the discounted rate to be honored. Failure to pay within 14 days will result in the full course price being charged.

Course Cancellation

In the unlikely event that a course does not meet the minimum number of attendees,  HC UPSCALE School of Etiquette reserves the right to cancel the course. A full refund will be offered to fully enrolled students within seven working days.  HC UPSCALE School of Etiquette cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.

Methods Of Payment

Unless otherwise stated, all prices quoted exclude Tax

Payment is made directly into  HC UPSCALE School of Etiquette’s client account. Alternatively, payment can be made with a debit or credit card. Credit cards accepted are Visa, MasterCard, and American Express. Please note credit and debit card payments incur an administration fee.

All payments received must be in Canadian Dollars.

In the case of payments by direct bank transfer, your name must be used as a reference along with your invoice reference number.

Damages & Breakages

Any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by  HC UPSCALE School of Etiquette or their affiliated companies will be covered by the responsible party.

Timings & Punctuality

We ask that all students arrive at the time specified on the course joining instructions unless agreed otherwise. If students fail to show up after 40 minutes without telephoning, texting, or emailing to alert the tutor or office as to their lateness, the tutor will leave the training venue.

If a student or group of students arrive late, the scheduled session will finish at the original stated time. In the unlikely event that the tutor is delayed, he/she will keep the students informed about the expected arrival time and alternative arrangements will be made if deemed necessary by both parties.

Dress Code

The dress code is smart. The student accepts that failure to comply with the dress code could result in training not taking place. No refund will be offered.

Named Tutors

Whilst we will do our utmost to allocate named tutors for private tuition, this cannot always be guaranteed due to the international nature of our work and retained clients. All our tutors are experts in their field. Should a named tutor be unable to attend a booking due to sickness or a personal emergency, we will do our best to provide a substitute tutor and ask that clients be understanding. Only if  HC UPSCALE School of Etiquette cannot provide a suitable tutor will a refund of any amount be valid.

Audio & Visual Recording

Video or audio recording of any class, seminar, or workshop given by  HC UPSCALE School of Etiquette and associated tutors is prohibited unless otherwise agreed in writing. If permission has been granted, it is understood that the footage and or audio is used for personal use only and will not be used for commercial gain or appear on any media or social media.

Occasionally, HC UPSCALE School of Etiquette will film or photograph a tutorial for internal or external marketing purposes. Students or clients who do not wish to be captured must alert  HC UPSCALE School of Etiquette at the start of the session. HC UPSCALE School of Etiquette will inform students in writing of any planned filming or photography by a 3rd party.

Student Course Notes

The reproduction or distribution of any notes or course materials is strictly prohibited. The downloading and printing of notes is for the sole use of the paying student only.

Sharing of Purchased Courses, Materials, and Files Reselling or electronically distributing of items or files purchased from  HC UPSCALE School of Etiquette is strictly prohibited.

Posting  HC UPSCALE School of Etiquette courses, files, or download links on websites, on social media, inside forums, in virtual classrooms, on personal or organization storage sites (Google Drive, Dropbox, etc.), inside chats, inside Facebook groups, and the like is strictly prohibited.

Use of  HC UPSCALE School of Etiquette Course Materials and Branding

• All courses and materials, purchased from  HC UPSCALE School of Etiquette are for personal or company use only. For each purchase, only one user is allowed access to the content and course. You may not purchase a product or course to share with another user.

• To use  HC UPSCALE School of Etiquette materials in your professional practice (coaching, therapy, classes, and the like) you must purchase a professional license and or partnership from the organization

• All copyrights are retained by  HC UPSCALE School of Etiquette with all rights reserved.

• It is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner.

• Sharing of Free Material, Printable and Articles

• Reselling of  HC UPSCALE School of Etiquette material, printable, and articles, is strictly prohibited.

• Posting  HC UPSCALE School of Etiquette files or download links on websites, on social media, inside forums, in virtual classrooms, on personal or organization storage sites (Google Drive, Dropbox, etc.), inside chats, inside Facebook groups, and the like is strictly prohibited.

• Forwarding our newsletter, articles, and offers to your friends, colleagues, family, etc. is permitted.

• You may not use  HC UPSCALE School of Etiquette files, course material, or printable (free or purchased) in your professional practice with clients (coaching, therapy, classes, and the like) without purchasing a partnership or a professional license. For more information about partnerships or professional licenses, please contact info@hcupscale.ca

• It is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner. Please email info@hcupscale.ca to request a specific use for our material.

Unforeseen Occurrences

HC UPSCALE School of Etiquette reserves the right to postpone any training due to industrial action, ill health, or any other unforeseen occurrence.  HC UPSCALE School of Etiquette will make every possible effort to inform the client in time.

Force Majeure

HC UPSCALE School of Etiquette will use its best endeavors to carry out the Agreement as agreed but will not be liable for any losses incurred (whether direct or consequential) suffered by the Client, in the event of  HC UPSCALE School of Etiquette being unable to complete work in whole or in part due to matters beyond its reasonable control, which expression shall include (but shall not be limited to) acts of God including tempest, fire, earthquakes, or natural disaster; government sanction, embargo, import or export regulation or order; illness, failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services; labor disputes, including strikes, lockouts, boycotts or other industrial action; war, civil war, sabotage or act of terrorism.

Miscellaneous

When a tutor is booked for an overseas visit the visa, invitation letter, and any other relevant travel documentation are to be provided by the client well in advance of the expected departure date. Failure to provide the necessary documentation within a sufficient timeframe may result in the tutor being unable to travel. No refund will be given but, if possible, the booked dates will be rescheduled. HC UPSCALE School of Etiquette reserves the right to change or replace any modules on any of the listed courses, where possible students will be notified of these changes.

These terms and conditions and our relationship are governed by and interpreted by Ontario law. A claim may only be brought against us if it can be brought into Ontario law without reference to the law of any other country.